Recently I received a request for pet sitting from a potential new client and after reading Housebound Hounds service agreement he decided to not use our services because our agreement was "way over the top". I politely asked him what he thought was over the top because I do value our clients' opinions. He rudely told me how ridiculous my service agreement was, even saying that it was degrading and hostile.
I thanked him for his feedback and agreed we weren't the right company for him. Anyone familiar with me and my staff knows we are neither degrading nor hostile, Housebound Hounds is quite the opposite.
Contracts are drawn up by lawyers to protect companies and those who hire them. Attorneys do not write contracts to give out warm fuzzies, but rather provide the legalities of being responsible for one's homes and pets.
I take my business very seriously, it is not a paid hobby, it is not something I do part time. Housebound Hounds is my baby, my passion and of course as most of us are taught as kids, if you are going to do anything, do it right.
Why Should Pet Parents Want To Hire A Company That Has A Service Agreement......
Written contracts provide individuals and businesses with a legal document stating the expectations of both parties and how negative situations will be resolved. They also ensure that a certain level of service is maintained.
Our service contract is a standard agreement that is common among the pet sitting industry. It outlines what we are liable for, what we will do in an emergency situation, inclement weather or how we handle cancelations. Our contract requires our clients to sign off on a vet release in case we have to seek medical care for your fur kid while you are gone.
I invite everyone who hires Housebound Hounds to read through the contract carefully and ask as many questions as you like. Our service agreement was never meant to insult anyone or try to "pull a fast one" on our wonderful clients but rather provide the best professional service for you and your fur kids.