Our Company Culture
I am always on the look out for quality people to work with us. I am a true believer in Quality over Quantity when it comes to finding the right type of people for my business. I have learned from my hiring mistakes in what I don't want and I have come up with several core characteristics that I will never stray from when hiring. These characteristics are shown above and will always be on Housebound Hound's website.
What is the application & interview process? How is hiring done at Housebound Hounds?
1. Finding the right type of people. This is admittedly the hardest part because a lot of people don't even know about dog walking as a job and so they aren't actively looking for work in this field. Or they think being a dog walker isn't a real job and don't understand the level of dedication and commitment it takes.
2. I advertise on social media, Craigslist, word of mouth and Google and Facebook ads. When people apply they are first asked 3 specific questions and to follow the application process. If they can't follow the application process, they are eliminated right away. Why? It shows they can't follow specific instructions and don't have the attention to detail skill I am looking for.
Those who are interested and follow the application instructions are asked to apply online and attach a resume.
3. If they meet the first round of qualifications then I send them an email application with more detailed questions aimed at what characteristics I am looking for. Here I also want to see how their written communication skills are and see how fast they respond.
4. If they pass this step in our interview series I then schedule a phone interview. It is usually here where I decide whether or not they will be a good fit and where 80 to 90% of applicants fail to meet my qualifications. For those who make it through the phone interview with flying colors, we do a face to face interview with a possible day of shadowing me on walks (with client's permission).
5. If the face to face interview and a day of shadowing goes well the applicant then gets interviewed by one or two of my other dog walkers. I value my team's opinions and know they will give me their honest feelings about the possible new hire. If my team feels like they would be a good fit then a 30 day probational job offer is emailed to the applicant.
6. After 2 weeks of training and 30 days of working, if they meet my expectations then they are offered a permanent position with Housebound Hounds.
So why all the fuss?
The answer is because of you the client and because we understand the way you feel about your fur kid and home. Housebound Hounds has been a part of my life for almost 16 years, and is very much a part of me and who I strive to be.
I believe in customer service, communication and doing things well or not doing them at all.
I teach and preach these things to my 2 legged kids at home so I need to live it everyday at home and in my business.
Our hounds are our home and I would never compromise your family because I didn't take my time hiring the right people.
I hire employees not independent contractors for 3 reasons....
Having employees is more costly as a business owner because of the taxes (social security and medicare), workers compensation and unemployment insurance I pay out every month. However, it is well worth the investment because I have the BEST team in town!